Welcome to our FAQ section! We understand that you may have questions about our services, processes, and how we can help with your specific project needs. Below, we’ve compiled detailed answers to the most common questions we receive.

1. What types of services do you offer?
We offer a comprehensive range of concrete and construction-related services, including:

• Concrete GPR Scanning: Identifying rebar, cables, pipes, and voids in concrete.
• Concrete Coring: Precise drilling for utilities and installations.
• Concrete Cutting and Removal: Modifying or dismantling concrete structures.
• Concrete Demolition and Removal: Complete removal of damaged or outdated structures.
• Technical Installations: Setting up specialized equipment and systems.
• Rebar Planting and Anchoring: Strengthening structures with embedded steel reinforcements.
• Concrete Construction: Building high-quality concrete structures.
• Utility Locating: Detecting underground utilities to prevent construction risks.
• Oil Tank Scanning/Detection: Locating buried oil tanks for safety and compliance.

2. What makes your company different from others in the industry?
We pride ourselves on combining advanced technology with years of experience to deliver precise and reliable results. Our commitment to quality, trust, and customer satisfaction sets us apart. Every project we undertake is approached with meticulous attention to detail and a focus on safety.

3. How does the GPR scanning process work?
Ground Penetrating Radar (GPR) scanning uses high-frequency radar waves to penetrate concrete surfaces. This process helps map hidden elements such as rebar, post-tension cables, and voids. It is non-destructive, efficient, and essential for safe construction, renovation, or drilling projects.

4. Can you handle large-scale demolition projects?
Absolutely. Our team is equipped to handle projects of any size, from small-scale removals to large-scale demolitions. We follow strict safety protocols and ensure that all debris is removed and disposed of responsibly.

5. Do you provide debris removal and site cleaning services?
Yes, as part of our cutting, demolition, and removal services, we ensure that all debris is handled professionally and the site is left clean and ready for the next phase of your project.

6. How do I book a concrete scanning or coring service?
You can call (236) 868-2111, email info@scanxpert.ca, or use the Book Online button on our website to request a quote. We respond with a free consultation and estimate.

7. Are your services environmentally friendly?
We strive to minimize environmental impact by using advanced tools and techniques that reduce waste and disruption. Additionally, we follow proper disposal and recycling practices for all construction debris.

8. Can I schedule an on-site consultation?
Yes, we offer on-site consultations to assess your project needs and provide tailored solutions. Contact us to schedule a visit at your convenience.

9. What areas does scanXpert serve?
scanXpert serves Greater Vancouver and all of British Columbia, including Burnaby, Surrey, Richmond, Coquitlam, North Vancouver and West Vancouver. Contact us for projects outside Metro Vancouver.

10. How can I trust the quality of your work?
Our track record of successful projects and satisfied clients speaks for itself. We also use state-of-the-art equipment and hire highly skilled professionals to ensure the best results. Additionally, we adhere to industry standards and regulations to deliver safe and reliable outcomes.

11. Is scanXpert insured?
Yes. All concrete scanning, coring, cutting and demolition services are insured up to $5,000,000 for residential, commercial and industrial projects.

12. Do you scan concrete before cutting or drilling?
Yes. We use ground penetrating radar (GPR) to locate rebar, post-tension cables, pipes and conduits inside the concrete before any coring or cutting, so the work is done safely without damaging hidden utilities.

13. How much does concrete coring or cutting cost?
Pricing depends on the hole diameter, concrete depth, number of holes, and site access. Every project is quoted individually — call (236) 868-2111 or request an online estimate for a free quote.

14. What is your working hours?
We are open 24 hours, 7 days a week. For urgent project inquiries, call (236) 868-2111.

Still have questions?
If your question isn’t listed here, feel free to reach out to us directly. Our team is here to assist you every step of the way and ensure that your project is a success